Customer Service

We’re here to help.

Reach us, report an issue, or find what you need. However you ride, we’ve got you covered.

Customer Service

TALK TO US

Monday to Saturday: 7 a.m. – 7 p.m.
Sundays & holidays: 10 a.m. – 6 p.m.
After hours: Answering & emergency service

Contact form

More ways to reach us

Service Alerts

Detours, delays, and disruptions affecting your route right now.

Get help

Report an issue or share your experience. We read everything that comes in.

Feedback

Compliments, complaints, or suggestions. Tell us how your trip went.

Bus Stop Maintenance

Report a shelter, sign, or snow-clearing issue at a stop.

Lost & Found

Left something on the bus? Here’s how to get it back.

On the road

Your safety and comfort, whatever the conditions.

Safety & Security

How we keep every journey safe, and how to report a concern.

Extreme Weather Relief

Free rides and warming or cooling centres during weather advisories.

Locations

Where to catch your bus, connect, and pick up lost items.

Terminals

Our main bus terminals in St. Catharines and Welland, with hours, addresses, and amenities.

Microtransit Hubs

The connection points where microtransit meets the regular route network across Niagara.

Still have a question?

Check the answers riders ask most, or reach out and we’ll help you directly.

Read the FAQ

Call 1-833-678-5463

Mon–Sat 7 a.m.–7 p.m. · Sun & holidays 10 a.m.–6 p.m.

Customer Service