Lost and Found
Left something on the bus?
Here’s how to check whether it’s been turned in, and how to get it back.
Call before you come in. Check whether your item has been turned in before making a trip to pick it up.
Getting your item back
Call to check first
Phone 1-833-678-5463, option 2 to find out whether your item has been turned in. This saves you a trip if it hasn’t arrived yet.
Find out which terminal has it
Items are sent to customer service based on the route they were left on. When you call, we’ll tell you which terminal to visit.
Pick it up during business hours
Bring ID and be ready to describe your item. Only the owner can claim it, we don’t release items to anyone else.
What you’ll need
- Photo ID. Be ready to show identification when you pick up your item.
- A detailed description. You’ll need to describe the item well enough to confirm it’s yours.
- To be the owner. Only the owner can claim an item. We don’t release items to third parties.
Pickup locations
Your item goes to one of these terminals depending on which route you were riding. Call first so you know which one to visit.
St. Catharines
Downtown Terminal
70 Carlisle St.
Welland
Welland Bus Terminal
160 E. Main St.
Customer service hours: Monday to Saturday, 7 a.m. – 7 p.m. · Sundays and holidays, 10 a.m. – 6 p.m.
How long we hold items
Storage space is limited, so items are only kept for a short time before being donated to a local charity.
Bikes & electronics
Held for four weeks, then donated.
Everyday items
Mittens, hats, umbrellas, books and the like are kept one to two weeks, then donated.
Claim your item quickly. Once the holding period passes, items are donated and can’t be returned. If you think you left something behind, call as soon as you can.
Ready to check?
Give customer service a call and we’ll let you know if your item has turned up.
Mon–Sat 7 a.m.–7 p.m. · Sun & holidays 10 a.m.–6 p.m.