As part of the Niagara Transit Commission’s ongoing commitment to improve your transit experience, on July 2nd, 2024 we’re launching a new single contract that unifies NRT OnDemand, Niagara Specialized Transit and FAST services under the streamlined name “Niagara Region Transit”.
What Does This Mean for You?
Niagara Region Transit Plus App: You’ll now book your rides using the Niagara Region Transit Plus App. This app provides a user-friendly way to plan and manage your rides and track your vehicle in real-time. We recommend downloading the app and creating your account in advance to ensure a seamless transition.
In-House Booking and Customer Service: With the new contract, we are bringing customer service in-house. Our dedicated NRT staff will handle booking and customer service. This means you’ll receive prompt, accurate assistance and enhanced real-time support.
Extended Booking and Dispatch Hours: Starting on July 2nd, we’re expanding our booking and dispatch hours to Monday through Saturday, 7 a.m. to 11 p.m., to provide even more flexibility when planning your travel.
Defined Travel Times: To improve service reliability, we’re introducing defined travel times for On Demand services. Riders will enjoy more predictable schedules, making it easier to plan your trips.
95% On-Time Arrival Guarantee: We’re committed to a 95% on-time arrival rate, ensuring you can depend on us for your daily commute and occasional rides.
Seamless Connections: We’re prioritizing better integration with our conventional transit systems, making it easier to connect between services for intermunicipal trips.
Updated Service and Booking / Dispatch Hours
To align with our other Niagara Region Transit specialty services, we’re introducing new hours for service and booking/dispatch starting July 2nd. Our new schedule will be:
- Monday to Saturday: 7 a.m. to 11 p.m.
- Closed Sundays and holidays
These changes apply to both our services and our booking/dispatch, ensuring our staff are available to assist you on the phone during the same hours our vehicles are on the road.
Information on using the changed system can be found on these pages:
Download the App
The Niagara Region Transit Plus app provides specialized and on-demand services in Niagara Falls, St. Catharines, Thorold, and Welland.
Getting started:
- Download the Niagara Region Transit Plus app on your mobile device or go to the website on your desktop
- Create an account or sign in to your current account
- Add the pick-up and drop-off location.
- Proceed to payment.
